Complaints process
PAYGLOBE INC receives, documents, reviews, and responds to concerns about its business interactions and services.
What to include
Describe the concern, relevant service or interaction, dates, people involved, and the outcome you are seeking. Do not send passwords, wallet private keys, full account credentials, or original identity documents through an unsecured channel.
Acknowledgement and review
PayGlobe will acknowledge a complaint through an approved contact channel, identify any information needed, and review the matter against available records and applicable requirements.
Response
The response will explain the review outcome, any action that can be taken, and any available next step. Timing may depend on the nature and complexity of the concern.
External options
Where applicable, PayGlobe’s published complaints channel will identify available external escalation or regulatory complaint options without suggesting that registration is an endorsement of PayGlobe.